Card Customizer: Common Questions

You'll find the answers to some of the most common Card Customizer questions in this section. If you don't find the answer you were looking for, please be sure to contact us.

How do I change the wording?

• After you have clicked "Customize Now" on any product page, a smaller window will launch with your selected design and dotted textblocks which are pre-formatted with sample text.  Select any of the text by highlighting it with your mouse cursor (you'll know it's selected when the text is highlighted with a black background).  Then you can begin typing in your text as you would with any other text editor. Use your "Enter" key to create line breaks, delete key to remove text and your arrow keys to move around within the textblock.

Can I change the fonts and colors?

• Yes!  We encourage you to use the Card Customizer to visualize different font and color combinations.  Select the text you want to change by highlighting it with your mouse cursor.  You can then use the dropdown menus along the top of the Customizer (Font Name, Size, Color and Alignment) to alter your text.  Once you are pleased with the look and layout of your card you can enter your initials in the "Initial to approve" box and proceed with your order placement.

I want to add a line on my RSVP Card.  How do I do this?

• You can create a line by using the "underscore" key on your keyboard.  Use as many as you need to create the length of line required.   When your order is received, a designer will review your wording and replace underscores with a graphical line suitable for print.

I keep getting an error message when I visit your site.  Please help!

• FThis website relies on Web 2.0 technologies such as JavaScript, AJAX, DHTML and CSS.  If you have your browser settings configured to suppress any of these technologies, you may receive an error message.  Your browser may prompt you to allow our website access to these controls, and we encourage you to do so for complete access to this site. 
  
  The Card Customizer requires that you have the latest Flash player installed.  It's free and easy to install, click here to get the plug-in.

I made edits to a card and I want to save it and continue later – how do I do this?

• Once you have made edits to a card and added it to your Cart, the system will remember your settings and will automatically re-populate a personalized card when you access it by clicking "Edit" on the item from your Cart. 

If I add text to the text area, it shifts up or disappears.  What’s wrong?

• It's possible that you have added extra line breaks (by hitting the "Enter" key), or you may have selected a font name or font size that caused your text to expand out of the viewable area.  If this happens, click within the textblock and use your up or down arrows to scroll through the text.  

I want to copy or paste text in the dotted text area.  How do I do this?

• To copy text from a textblock, select the text you want, then right-click to bring up the context menu.  You'll see an option Copy - choose this and your text will be added to your system's clipboard.  You can paste that text elsewhere on your computer.  Alternatively, you can copy text to your clipboard from another source and select the Paste option (using the same method as above) to add text to a textblock.

I want to add more lines of text to my Card, but the text disappears from the dotted text area.  How do I add more text?

• Each textblock can be moved or resized.  To move a textblock, click and hold the "four-arrow" icon at the top-left of each block.  This will allow you to move it anywhere within the workspace.  If you want to scale a textblock to be longer, or wider, simply use your mouse to hover over one of three sides of the block:  the right side, the bottom-right corner, or the bottom side.  When you hover over any of these sides, the mouse cursor will change from the normal "pointer" to a double-sided black arrow. This means you can resize the textblock by clicking and holding the dotted edges of the block.  Release the mouse cursor when you reach the desired size.  This will give you additional space within the textblock to add more text. 

I see the dotted textblocks but there is no text showing - how can I change this?

• The Card Customizer can take a moment or two to load text and font options into the work area.  Please allow the Customizer to fully load.  If you can see text in some textblocks but not others, this indicates you are viewing a template that has extra (blank) textblocks included.  To add text to a blank textblock, first click on the textblock you wish to edit, then select your Font Name, Font Size, and finally the Font Color.  You can then start typing into the textblock.

I don’t want to format the text myself.  Can you do it for me?

• Sure!  For a small fee, you can add-on typesetting and proofing to any order.  Please visit the Design Customization page to learn more and view pricing for this service.

How can I add all of my guests’ names to the placecard template in the Card Customizer?

• Unfortunately, we do not offer printing of individual guest names on placecards.  Any text you include for the placecards will be printed on ALL of the placecards.  We recommend you choose something generic like "Table Number" or "Names" and fill in the individual information by hand.  Alternatively, some home inkjet printers can accept small cards, so you may be able to print the names on each card yourself (depends on the printer).

What if I need to make changes after I have approved the text & submitted my order?

• Once you have submitted your order, your wording and customizations will be reviewed by a designer.  Within 1-2 business days, you will receive an email with a copy of your final design proof.  We will request a final approval from you before we proceed with printing, or advise you of any recommended changes (if required).  Either way, you will have one opportunity to request changes before your order is sent to print.