Ordering: Common Questions

You'll find the answers to some of the most common Ordering questions in this section. If you don't find the answer you were looking for, please be sure to contact us.

Do you have a catalog?

• We do not have a printed catalog, however, the website functions as an online collection of the products currently available for purchase.

Can I request samples?

• Yes. Sample Packs are available of purchase here and are shipped with a Discount Code that can be used towards future purchases at Ecoluxe Paper Goods.

How much do your Invitations cost?

• This varies depending on the brand and product. All prices are available on each product page, and most offer a 'quantity discount' where the price per unit decreases as your quantity goes up.

What’s included in the cost?

• This also varies depending on the brand. Each product page includes specific details about what is included (or not included) - please carefully review the descriptive text that is listed with each product to be sure you know what you will receive. When in doubt, contact us.

If I change my mind can I get a refund?

• You can certainly request a refund under the following circumstances: 
• 
  
  a) If your order is a stock product (not custom printed) and the item is still at our production facility (ie: it hasn't shipped yet).
  
  b) If you have placed a custom printed order, and the order is still in "Processing" (usually within 1 business day of placing the order). Once the order has been updated to "In Production", however, this means your final approval has been accepted and we have started print production. We do not refund orders once they have been sent to print.
  
  c) If you receive a product that is different from your approved proof, or if the item was damaged in transit, we will do whatever we can to find an agreeable solution between yourself and the manufacturer or delivery carrier.
  
  
• It is also important to note that we will not offer refunds based on color, print process, or paper stock. We highly recommend that you order a sample from your preferred designer(s) so that you can evaluate these characteristics in advance of making your purchase.
• We want you to be completely happy with your purchase so if you have questions, please be sure to contact us.

I understand your pricing is in US Dollars. What if I am from another country?

• Your financial institution will complete the currency exchange at their current rate at the time of purchase. Most institutions include the rate on your statement.

I see your minimum quantities are 25.  I don’t need this many – can I order less?

• For most products, you can request to print less than the minimum quantity requirement. However, you will still need to pay for the minimum of 25 as most of our brands require the full cost to cover their minimums and setup fees.

Can I come in to your store and place an order? Or are you an online store only?

• Ecoluxe Paper Goods currently operates as an online boutique. Orders ship directly from the product manufacturer, so we encourage you to review each brand's profile page. This will give you an idea of where their products are produced and shipped from. At this time, we do not have our Cart set up to accommodate local pickup requests. This may change in the future.

How long will it take to receive my order?

• This varies depending on the designer/brand. Please refer to our Process page for information regarding turnaround and transit times.

How far in advance should I order my custom-printed stationery?

• Lead times vary, but we recommend you order as soon as you have enough details to complete your wording. If you have a RUSH request, please contact us so that we may recommend a solution.

Can I re-order stationery that I have already personalized?

• Yes, you can. Please contact us with your requirements and we can advise you on how we will proceed with your reprint. Most manufacturers will recommend you order items at the same time to ensure consistent culor across all stationery pieces. While every effort is made during press calibration to conform to a single standard, due to the nature of the printing process, there will still be slight variance from one press job to another.